Payment and Registration Issues

Declined Payments

If your payment is declined, please make sure that the following information is correct: credit card number, billing address, security code and expiration date. Also, ensure the card type (Mastercard, Visa, AMEX, Discover) has been marked on the form.

**Please note that American Express can not be used when purchasing in British Pounds or Australian Dollars. The remaining card types are accepted for these currencies.

Coupon Codes

Coupon codes MUST be entered at the time of purchase. Adjustments will not be made after a purchase is complete.

Refunds

For refunds due to cancellation, please refer to our cancellation policy.

Registering Another Participant

When registering on Cloudera U, the initial "customer" fields should be filled out by whomever is paying for the registrations. Once that is complete, choosing the "customized registration" will allow the user to register themselves and/or others for one or more classes. If the purchaser will not be attending class, click "remove" next to their name to delete the purchaser as a registrant. Click "Define Another Participant" and enter the names of the student(s). 

After payment is processed, each student will receive a registration confirmation email and the purchaser will receive an order confirmation email. If these emails are not received, please contact training-admin@cloudera.com for futher assistance.

Why am I taken to a 3rd party site to complete my registration?

Cloudera utilizes a network of authorized partners to provide our global customers local training options. Authorized partners act as an extension of Cloudera University, undergoing the same certification requirements as Cloudera direct instructors, and allow our customers to conduct their business locally. For more information about Cloudera's Training Partners, please visit: http://www.cloudera.com/partners/training-delivery

Non-English classes will be denoted in the "Who can register for this class?" field. Here are some of the possible locations/languages: 

Certification Questions? Find all the details on the Certification page and Certification FAQ page.