Payment and Registration Issues

Declined Payments

If your payment is declined, please make sure that the following information is correct: credit card number, billing address, security code and expiration date. Often times, there are single transaction limits on credit cards. Please contact your credit card vendor to determine if this might be the reason for the declined payment.

Coupon Codes

Coupon codes MUST be entered at the time of purchase. Adjustments will not be made after a purchase is complete.


For refunds due to cancellation, please refer to our cancellation policy.

Registering Another Participant

When registering on Cloudera U, the initial "customer" fields should be filled out by whomever is paying for the registrations. Once that is complete, choosing the "customized registration" will allow the user to register themselves and/or others for one or more classes. If the purchaser will not be attending class, click remove next to their name to delete the purchaser as a registrant. Click Define Another Participant and enter the names of the student(s).

After payment is processed, each student will receive a registration confirmation email and the purchaser will receive an order confirmation email. If these emails are not received, please contact training-admin@cloudera.com for further assistance.

Why am I taken to a 3rd party site to complete my registration?

Cloudera utilizes a network of authorized partners to provide our global customers local training options. Authorized partners act as an extension of Cloudera University, undergoing the same certification requirements as Cloudera direct instructors, and allow our customers to conduct their business locally. For more information about Cloudera's Training Partners, please visit: http://www.cloudera.com/partners/training-delivery

NOTE: Please check the course page for information regarding language for our Instructor-Led offerings. Contact schedule-training@cloudera.com with questions.

Certification Questions? Find all the details on the Certification and Certification FAQ pages.

OnDemand Questions? Find all the details on the OnDemand and OnDemand FAQ pages.